SHIPPING POLICY
Shipping Costs
Shipping fees are calculated automatically by our website based on the total weight of your order. When multiple items are purchased, we combine postage to help reduce costs. The final shipping amount will be displayed clearly before you proceed to checkout.
Courier Services
All orders are dispatched using fully tracked and signature-required courier services, with delivery typically taking 1–3 business days, though delivery times may vary depending on destination. If you have a preferred courier or specific shipping requirements, please contact us at the time of purchase, and we will provide a tailored shipping quote.
International Orders – Import Duties and Taxes
For customers outside the UK, including those in the EU and other regions, please note that you are solely responsible for any import duties, VAT, customs handling fees, or other charges levied by your country on the full declared value of your order. These regulations vary by country, and we recommend consulting your local customs office or embassy for accurate information.
Global Shipping
We proudly offer worldwide shipping. Regardless of your location, you can place orders directly through our website with ease.
Order Dispatch
Our standard dispatch window is up to 10 business days; however, we typically process and dispatch orders within 48 hours. If you require expedited dispatch or need to delay shipment for any reason, please let us know at the time of purchase and we will do our best to accommodate your request.
Returns Policy
If you are not satisfied with your purchase, please notify us within 7 days of receiving your item(s) to initiate a return. The buyer is responsible for return postage, which must be sent via a tracked and insured service. A full refund will be issued once the item is received by us in its original, undamaged condition.
Damaged Items
We take great care in packaging every fossil to ensure safe delivery, and we have a strong track record of successful international shipments. In the rare event that your order arrives damaged, please contact us immediately and include clear photographs of the damage. We will work with you to resolve the issue, which may include a partial refund, repair, or return arrangement as appropriate